Study Days : Communication Skills for Administration Staff

Date:	Friday 21 May 2010
Time:	9.30am - 4.00pm
Venue:	Northern Ireland Hospice
Aims:	This course should be of interest to medical secretaries, ward clerks, GP and hospital receptionists, who may find themselves at the forefront of distressing situations.
Content:	How and why patients and families react to loss Our own experience of coping with difficulty Basic communication skills Helping people who are distressed - dealing with difficult telephone calls Dealing with ourselves in difficult situations
Speakers:	Mrs Evelyn Whittaker, Lecturer in Palliative Care, Northern Ireland Hospice Mrs Peggy McCann, Senior Social Worker, Northern Ireland Hospice
Cost:	£90 £70 (EB)

Early Bird Rate
An ‘Early Bird’ (EB) rate will apply to bookings received 4 weeks prior to the course date.
*applies to Master Classes and Study Days

HOW TO APPLY
Contact - Education Administrator, Education Department
028 90781836
education@nihospice.org

Hospice Care Northern Ireland